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Staff (Office of the Dean)

Name:              Dr. Rafia Naz

Position:          Dean Faculty of Business and Entrepreneurship (FOBE)

Email address: r.naz@nus.edu.ws

Qualifications:



  • Bachelor of Arts in Management and Public Administration & Information Systems (The University of the South Pacific)
  • Postgraduate Diploma in Management and Public Administration (The University of the South Pacific)
  • Master of Arts in Management and Public Administration (The University of the South Pacific)
  • Doctor of Philosophy in Management and Public Administration (The University of the South Pacific)
  • Completed the Flexible Skills Development: Cohort 26 Course by the Commonwealth of Learning (20 May, 2020)
  • Completed the Massive Open Online Course on “Introduction to Sustainable Development in Business” by the Open University of Mauritius, Mauritius and Commonwealth of Learning (03 June – 03 July, 2020)
  • Completed the Massive Open Online Course on “Introduction to Technology-Enabled Learning” by the Commonwealth of Learning and Athabasca University, Canada (21 June – 25 July, 2020)
  • Completed the MOOC on Blended Learning Practice, offered jointly by the Commonwealth of Learning and Athabasca University, Canada from 12 July to 8 August.
  • Completed the Massive Open Online Course on “Digital Literacy”, by the Commonwealth of Learning, the Commonwealth Centre for Connected and Dilectae: Home of the Critical Literacy Project (September 15-October 28,2020).
  • Completed the Online Course on “Designing and Developing Online Assesments” offered by the Virtual University for Small States of the Commonwealth (VUSSC) November 16 to December 20, 2020

Service to Community: Dr Rafia Naz is marketing the Samoa Recyclers and Waste Management Association (SRWMA) awareness campaign on recycling.

Professional Development: Dr Rafia Naz is Enrolled in the MOOC for Digital Literacy Lab for Educators by the Commonwealth of Learning. Dr Rafia Naz is enrolled in the MOOC for Teaching in a Digital Age by the Commonwealth of Learning.

Guest Editor – JSS: Dr Rafia Naz is leading the “Special Issue for the Journal of Samoan Studies” this year.

Publications:

Naz, R. (2020). Learning Analytics in Higher Education: Implications for the National University of Samoa. Journal of Samoan Studies. 10 (2): 11-18. doi: https://journal.samoanstudies.ws/storage/2020/12/JSS_Vol10_No2_2020-Learning-Analytics-in-Higher-Education-Implications-for-the-National-University-of-Samoa.pdf

Naz, R., Lauano, S, M., Gabriel, I, T., and Tuala, A. (2020). Management Education: Taking the Plunge – Lessons for the Faculty of Business and Entrepreneurship (FoBE) at the National University of Samoa. Journal of Samoan Studies. 10 (2): 62-75. doi: https://journal.samoanstudies.ws/storage/2020/12/JSS_Vol10_No2_2020-Management-Education-Taking-the-plunge-Lessons-for-the-Faculty-of-Business-and-Entrepreneurship-at-the-National-University-of-Samoa.pdf

Naz, R., and Groves, E. (2020). Challenges in Business Information Systems: General Policy and Marketing Implications for Cyber Security for Businesses in Developing Countries. Journal of Samoan Studies. 10 (2): 42-49. doi: https://journal.samoanstudies.ws/storage/2020/12/JSS_Vol10_No2_2020-Challenges-in-Business-Information-Systems-General-Policy-and-Marketing-Implications-for-Cyber-Security-for-Businesses-in-Developing-Countries.pdf

Naz, R. (2020).  Digital Literacy for the 21st Century: Policy Implications for Higher Education. Journal of Samoan Studies. 10 (2): 50-55. doi: https://journal.samoanstudies.ws/storage/2020/12/JSS_Vol10_No2_2020-Digital-Literacy-for-the-21st-Century-Policy-Implications-for-Higher-Education.pdf

Naz, R., Lauano, S, M., Tuala, A., and Ioapo, S.  (2020).  Peer Mentoring in the Faculty of Business and Entrepreneurship (FoBE): Challenges and the Way Forward for the Faculty at the National University of Samoa (NUS). Journal of Samoan Studies. 10 (2): 56-61. doi: https://journal.samoanstudies.ws/storage/2020/12/JSS_Vol10_No2_2020-Peer-Mentoring-in-the-Faculty-of-Business-and-Entrepreneurship-FoBE-Challenges-and-the-Way-Forward-for-the-Faculty-at-the-National-University-of-Samoa.pdf

Groves, E., and Naz, R. (2020). Consumer Attitudes Towards Segregated Waste Management Practices: Policy and Marketing Implications for the National University of Samoa (NUS). Journal of Samoan Studies. 10 (2): 19-28. doi: https://journal.samoanstudies.ws/storage/2020/12/JSS_Vol10_No2_2020-Consumer-Attitudes-towards-Segregated-Waste-Management-Practices-Policy-and-Marketing-Implications-for-the-National-University-of-Samoa.pdf

Naz, R., and Groves, E. (2020). Agile Governance in Practice: Stories of Agile Successes of the Government of Samoa. Journal of Samoan Studies. 10 (2): 35-41. doi: https://journal.samoanstudies.ws/storage/2020/12/JSS_Vol10_No2_2020-Agile-Governance-in-Practice-Stories-of-Agile-Successes-of-the-Government-of-Samoa.pdf

Naz, R. (2020). Jumping the Institutional Repository Bandwagon: Inferences for the National University of Samoa (NUS). Journal of Samoan Studies. 10 (2): 06-10. doi: https://journal.samoanstudies.ws/storage/2020/12/JSS_Vol10_No2_2020-Jumping-the-Institutional-Repository-Bandwagon-Inferences-for-the-National-University-of-Samoa.pdf

Naz, R. (2020). Chain of Command, Communication Protocols and Its Implications for Employee Bypassing at Universities. Journal of Samoan Studies. Shorter Communication. 10 (2): 151-153. doi: https://journal.samoanstudies.ws/storage/2020/12/JSS_Vol10_No2_2020-Chain-of-Command-Communication-Protocols-and-its-Implications-for-Employee-Bypassing-at-Universities.pdf

Tema, M., Singh, G., and Naz, R. (2020). Service Quality and Customer Satisfaction: A study of Mobile Phone Services in Samoa. Journal of Samoan Studies. 10 (2): 29-34. doi: https://journal.samoanstudies.ws/storage/2020/12/JSS_Vol10_No2_2020-Service-Quality-and-Customer-Satisfaction-A-study-of-Mobile-Phone-Services-in-Samoa.pdf

Hammadi, J. A., Rahman, M.H., and Naz, R. (2020). International Best Practices Public and Private Partnership (PPP) Model: Drawing on the Possibilities of PPP for Local Samoa Transport. Journal of Samoan Studies. 10 (2): 76-90. https://journal.samoanstudies.ws/storage/2020/12/JSS_Vol10_No2_2020-International-Best-Practices-and-Models-on-Public-and-Private-Partnership-PPP-Drawing-on-the-Policy-Lessons-for-the-Transport-Sector-in-Samoa.pdf

Naz, R. (2020). Challenges En-Route Towards E-Governance in Small Developing Island Nations of the South Pacific: The Case of Papua New Guinea. In Information Resources Management Association, I. (Eds.), Open Government: Concepts, Methodologies, Tools, and Applications (pp. 2014-2039). IGI Global. http://doi:10.4018/978-1-5225-9860-2.ch093

Singh, G., Naz, R., and Narayan, J. J. (2017). Investigating critical factors for adoption of e-learning in the South Pacific Region. International Journal of Instructional Technology and Distance Learning, 14 (2): 41-58. ISSN 1550-6908.

Rahman, M, H., Naz, R., and Singh, G. (2016). E-government Prospects and Challenges in Fiji. Electronic Government, An International Journal, 12 (2): 186-200. ISSN 1740-7494.

Naz, R., Singh, G., Narayan, J. J., Prasad, A., and Devi, K. (2015). Management Education in the Era of Globalisation: Challenges, Prospects & the Way Forward for the South Pacific Region. Journal of Pacific Studies, 35 (3): 79-94. ISSN 1011-3029.

Devi, K. K., Singh, G., Naz, R., and Fam, Kim-Shyan (2015). Cross-Cultural Food Consumption Behavior of Consumers in Fiji. International Journal of Business and Economics, 14 (1): 105-126. ISSN 1607-0704.

Narayan, J. J., Singh, G., and Naz, R. (2015). When Contracting-out Doesn’t Work: A Case of a GCC in the Pacific Islands. Fijian Studies: A Journal of Contemporary Fiji, 13 (12): 29-56. ISSN 1728-7456.

Naz, R. (2014). Sex Education in Fiji. Sexuality and Culture. Springer. 18 (3): 664-687. ISSN 1095-5143.

Liligeto, R., Singh, G., and Naz, R. (2014). Factors influencing Consumer Perception (CP) towards TV and Newspaper Advertising. The Journal of Pacific Studies, 34 (2): 63-86. ISSN 1011-3029.

Rahman, M.H., Naz, R., and Nand, A. (2013). Public Sector Reforms in Fiji: Examining Policy Implementation Setting and Administrative Culture, International Journal of Public Administration, 36(13): 982-995, DOI: 10.1080/01900692.2013.773031. To link to this article: http://dx.doi.org/10.1080/01900692.2013.773031. Taylor and Francis/Routledge Journal.

Pitia, N., Singh, G., and Naz, R.(2013). Postal Service Reforms in Solomon Islands of the South Pacific: Evaluating Consequences on Public Service Delivery and Customer Satisfaction, International Journal of Public Administration. 36 (12): 821-830, DOI: 10.1080/01900692.2013.795160. To link to this article: http://dx.doi.org/10.1080/01900692.2013.795160. Taylor and Francis/Routledge Journal.

Mapuru, D. and Naz, R. (2013). Compliance of regulations in tuna fisheries in the Solomon Islands. The Journal of Pacific Studies, 33 (2): 78-94. ISSN 1011-3029.

Devi, K., Singh, G., and Naz, R. (2013). Marketing Information System (MkIS): Benefits for Small and Medium Enterprises in Fiji, Journal of Information and Knowledge Management, 12 (01). 1350009-1-1350009-15. ISSN 0219-6492.

Singh, G., Naz, R., and Devi, K. (2013). Challenges of using Marketing Information System (MkIS) by SMEs Fiji”, accepted for publication in International Journal of Entrepreneurship and Small Business, 19 (3). pp. 379-398. ISSN 1476-1297.

Pathak, R.D.,.Belwal, R., Singh, G., Naz, R., Smith, R.F.I., and Al Zoubi, K. (2012). Citizens’ Perception of Corruption and E-Governance in Jordan, Ethiopia and Fiji – The Need for a Marketing Approach, Electronic Government: An International Journal, 9 (3): 309-332. Inderscience Publishers, Switzerland. (ISSN: Print 1740-7494, Online 17407508)

Naz, R. (2011). Public Service Delivery Dilemma: Achieving Quality of Service in Fiji, Journal of Pacific Studies, 31 (1): 79-92.

Pathak , R.D., Naz, R.,Singh, G., and Smith, R.F.I. (201I). ICT for Improved Public Service Delivery in Papua New Guinea (PNG), Journal of Administration & Governance 5 (1): 3644.NAPSIPAG, Manila, ISSN: 1834-252X.

Singh, G., Pathak, RD., Naz, R., and Belwal, R. (2010). e-Governance and the Potential for Corruption Reduction in Developing Countries: perceptions from India, Ethiopia and Fiji, International Journal of Public Sector Management, 23 (3): 254-273.Emerald Group Publishing Limited, UK. ISSN: 1746-8809.

Singh, G., Pathak, R.D. and Naz, R. (2010). Service Delivery Through E-Governance: Perception and Expectation of Customers in Fiji and PNG, Public Organization Review: A global journal, 11 (4): 371-384, DOI:10.1007/s11115-010-0135-2.

Naz, R., Singh, G., and Pathak, R.D. (2010). SMEs in Samoa: Journey towards Internationalization, International Journal of Entrepreneurship and Small Business, 10(4): 499-514 ISSN: 1476-1297 (Paper) 1741-8054 (Online), Inderscience Publishers, Switzerland.

Singh, G., Pathak, R.D. and Naz, R.(2010). Issues And Challenges Faced By SMEs In The Internationalization Process: Results From Fiji And Samoa, International Journal of Emerging Markets, Vol. 5 No. 2: 153-182. Emerald Group Publishing Limited, UK. ISSN: 1746-8809.

Singh, G., Pathak, R.D. and Naz, R.(2010). Public Service Delivery in Fiji, Solomon Islands and Papua New Guinea: Analysing Quality and differences in Customer Satisfaction, International Journal of Services and Standards, 6(2): 170-193.

Naz, R., Singh, G., and Pathak, R. (2010).  Customer Satisfaction and Quality of Public Services in Fiji and Solomon Islands.  Sasin Journal of Management (SJM), Sasin Graduate Institute of Business Administration of Chulalongkorn (in collaboration with Kellogg Business School) Bangkok, Thailand, 16 (1).

Pathak, R. D., Naz, R., Rahman, M.H., Smith, R.F.I., and Agarwal, K. N. (2009). EGovernance to Cut Corruption in Public Service Delivery: A case Study of Fiji, International Journal of Public Administration, 32(5): 415-437.

Naz, R. (2009). E-Governance for Improved Public Service Delivery in Fiji. Journal of Service Science and Management (JSSM), 2 (3):137-235 (September Issue), Scientific Research Publishing. ISSN:  1940-9893 (Print) ISSN:  1940-9907 (Online).

Amosa, D.U., Narayan, J.J, Naz, R., and Pandaram, A. (2009).  Fixing Fiji’s civil service overweight problem: a challenge.  Pacific Economic Bulletin (PEB), 24 (2): 43-53.

Pathak, R.D., Singh, G., Belwal, R., Naz, R. and Smith, R.F.I. (2008). E-Governance and Corruption: A Comparative study of Fiji and Ethiopia, Journal of Administration & Governance, 3 (1): 66-79. ISSN: 1834-252X, NAPSIPAG, Manila.

Singh, G., Naz, R., and Pathak, R.D. (2008). Development Process of SME Internationalization in Samoa: Barriers and Performance, Sasin Journal of Management (SJM), 14 (1): 96-116. Published by Sasin Graduate Institute of Business Administration of Chulalongkorn (in collaboration with Kellogg Business School) Bangkok, Thailand.

Rahman, M.H., and Naz, R.(2006). Digital Divide Within Society: An Account of Poverty, Community and eGovernance in Fiji. E-Learning: Special Issue, on Models For Bridging Digital Divide, Symposium Journals, Oxford, United Kingdom, 3(3): 327-345.  ISSN 20427530.

Naz, R., Pathak, R.D., Rahman, M.H., Agarwal, K.N., and Smith, R.F.I. (2006). The Potential of Using IT to Cut Corruption in Service Delivery: A Case Study of Services to Farmers in Fiji, International Journal of Effective Management 3(1): 39-52. 29.

Pathak, R.D., Singh, G., Prasad, R., and Naz, R. (2006). Relationship between eGovernance and Reduced Corruption: A Case Study of India and Fiji Islands. Global Digital Business Review, 1(1): 117-123. ISSN: 1931 8146. 

INVITED BOOK CHAPTERS

  1. Naz, R.(2015). Challenges en-route towards e – governance in small developing island nations of the South Pacific: the case of Papua New Guinea. In: Trends, Prospects and Challenges in Asian E-Governance. IGI Global, Hershey, Pennsylvania (USA). ISBN 9781466695375.
  2. Singh, G., Pathak, RD and Naz, R. (2010). Women Entrepreneurship: A case study of SMEs in Fiji Islands, Published in International Research Handbook on Successful Women Entrepreneurs. Edited by Sandra L. Fielden and Marilyn J. Davidson from Manchester Business School, University of Manchester, UK. This book chapter is published by Emerald Group Publishing Limited.

BOOK PUBLICATION

Naz, R. (2010). E-Governance, Service Delivery and Customer Satisfaction in the South Pacific: Lessons for Developing Countries. Published by Lambert Academic Publishing AG and Company KG, Germany. ISBN-10: 3843355207; ISBN-13: 978-3843355209.

CONFERENCE PAPERS

  1. Singh, G., Naz, R., and Narayan, J. (2014). Readiness of E-learning into USP: Students Perspective of Perceived Benefits and Challenges. Accepted in the International Conference on Emerging Trends and Issues in Management and Public Administration in the South Pacific Region and Beyond 04-05 December 2014, USP, Suva, Fiji Islands.
  2. Naz, R., Singh, G., Narayan, J., Prasad, A., and Devi, K. (2014). Management Education in the Era of Globalization: Challenges, Prospects & the Way Forward for the South Pacific Region. Accepted in the International Conference on Emerging Trends and Issues in Management and Public Administration in the South Pacific Region and Beyond 04-05 December 2014, USP, Suva, Fiji Islands.
  3. Naz, R. (Co-authored with others). ICT for Improved Public Service Delivery in Papua New Guinea (PNG). Accepted in the 2009 NAPSIPAG conference organised by Network of Asia-Pacific Schools and Institutes of Public Administration and Governance (NAPSIPAG), from 11- 13 December, 2009 in Sintok city, Malaysia. Published in conference proceedings.
  4. Naz, R. (Co-authored with others). Culture and Leadership: Project GLOBE in the South Pacific. Accepted for presentation at the 2009 SIOP Conference in New Orleans. This poster presentation was one of only a few to be selected for inclusion in an Interactive Poster Session. An Interactive Poster Session is a dynamic forum among presenters, a facilitator, and the audience, intended to encourage discussion and sharing of multiple perspectives.
  5. Naz, R. (Co-authored with others). Paper on “Improving Government Transparency and Accountability: Contribution of Information and Communication Technology in Improving Government Coordination, Services and Accountability in Fiji”. Presented in the 2008 NAPSIPAG International Conference, Held On 5-7 December, 2008, Jawaharlal Nehru University New Dehli, India. Published in conference proceedings.
  6. Naz, R. (Co-authored with others). Paper on “SMEs in the South Pacific: A Case for Internationalization and Export Performance”. Presented in the 2008 Annual Conference of the Asia Pacific Academy of Business in Society, INSEAD Campus, Singapore, 16-18 October, 2008.
  7. Naz, R. (Co-authored with others). Paper on “Public Centric e-Governance in Jordan, Ethiopia and Fiji: A field study of people’s perception”. Presented in the 2008 International Conference On Global Issues in Business & Technology, Held on July 31 – August 1, 2008 in National Institute of Financial Management, Faridabad, India. Organized by: National Institute of Financial Management, Ministry of Finance India, Faridabad in collaboration with University of Maryland Eastern Shore, USA & Modern Technology and Management Institute Inc., USA.
  8. Naz, R. (Co-authored with others). Paper on “Challenges of Public Policy Implementation in the South Pacific: Case Study of Fiji” Presented at the International Research Society for Public Management 12th IRSPM Conference, 26 -28 March 2008, Queensland University of Technology, Brisbane, Australia.
  9. Naz, R. (Co-authored with others). Attended the Ninth Annual Global Development (GDN) Conference 2008 on “Security for Development: Confronting Threats to Survival and Safety”, January 27– February 2, 2008, Brisbane, Australia. Prepared a report on one Plenary and a sub-parallel session from the presentation delivered in the Conference proper.
  10. Naz, R. (Co-authored with others). Paper on “E-Governance and Corruption: A Comparative Study in Fiji and Ethiopia”. Presented at the International Conference on Public Administration and Governance at the Forefront of Change: Dimensions, Dynamics, Dysfunction and Solutions, 6 December, 2007, National College of Public Administration and Governance (NCPAG), University of the Philippines (UP) and Network of Asia-Pacific Schools and Institutes of Public Administration and Governance (NAPSIPAG). Published in conference proceedings.
  11. Naz, R. (Co-authored with others). Paper on “eGovernance and Reduced Corruption in Developing Countries: A Case Study of India, Fiji and Ethiopia”. Presented at the Pan-Pacific Conference XXIV Digital Convergence and e-Globalization. June 1-3, 2007, Dunedin-Queenstown, New Zealand. This paper was published in the conference proceedings with ISBN I-931649-23532517.
  12. Naz, R. (Co-authored with others). Paper on “Exploring the Potential of e-Governance Applications for Reducing Corruption: The case of Indian Public Sector”. Presented at the Annual Conference on Network of Asia-Pacific Schools and Institutes of Public Administration and Governance (NAPSIPAG), 4-5 December, 2006, the University of Sydney, Australia. Published in conference proceedings.
  13. Naz, R. (Co-authored with others). Paper on “Relationship between e-Governance and Reduced Corruption: A Case Study of India and Fiji Islands”. Presented at the 2006 Global Digital Business Association (GDBA) Annual Conference, 26-27 October, 2006, Las Vegas, Nevada, USA. Published in conference proceedings.
  14. Naz, R. (Co-authored with others). Paper on “E-Governance for Reducing Corruption in Public Service Delivery: A Case Study of Fiji”. Presented at the Conference on The Practice and Potential of eGovernment and eGovernance: the South Asian Experience, June 28-29, 2006, University of Monash, Australia.
  15. Naz, R. (Co-authored with others). Paper on “Digital Divide Within Society: An Account of Poverty, Community and eGovernance in Fiji”. Presented at the Seminar for Global Challenges for eDevelopment, 14-15 March 2005, University of Tampere, Finland

RESEARCH SEMINARS AND WORKSHOPS

Naz, R. 2020. Navigating Research. Presentation delivered on 17th September, 2020 at 1.30pm in AOA Conference Room, the National University of Samoa.

NUS RESEARCH FORUM

Naz, R. 2020. Learning Analytics in Higher Education: Implications for the National University of Samoa. Paper presented at the National University of Samoa Research Forum: Stock-take, Prioritise and Collaborate. 3-4 September, 2020, the National University of Samoa, Samoa.

Naz, R. 2020. Research in the Faculty of Business & Entrepreneurship (FOBE). Deans Presentation at the National University of Samoa Research Forum: Stock-take, Prioritise and Collaborate. 3-4 September, 2020, the National University of Samoa, Samoa.

INTERNATIONAL RESEARCH PROJECTS

Dr Rafia Naz has been included as the Country Co-Investigator (CCI) for the GLOBE project for Fiji, Samoa and Tonga. GLOBE (Global Leadership & Organizational Behaviour Effectiveness) is one of the most highly recognized international research projects in the management field.  GLOBE is an organization dedicated to the study of culture, and that of leadership, organizational effectiveness, trust, human resource practices, and careers in different cultures. GLOBE has won several international awards and is one of the most influential and longest running cross-cultural research projects. 

Name:              Muliagatele Faafofoga Auvaa A. Peseta Esau

Position:          Faculty Assistant Administrator

Email address: f.auvaa@nus.edu.ws

Qualifications: BA Well, PGDipDev NUS

Name:                Christina Chrichton

Position:            Faculty Secretary

Email address:  c.chrichton@nus.edu.ws

Qualifications:  (Cert. in Commerce NUS)

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